Refund policy

Return & Refund Policy

Last Updated: [31-05-2026]

Welcome to Quinkl. We are committed to providing quality products and a satisfactory shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Return & Refund

At Quinkl, refunds or replacements are only provided in cases where the product is received in a damaged, broken, or defective condition.

To be eligible for a refund or replacement, customers must fulfill the following conditions:

  • The product must be reported as damaged within 24 hours of delivery.
  • An uninterrupted package opening (unboxing) video is mandatory.
  • The video must clearly show:
    • The sealed package before opening.
    • The shipping label and order details.
    • The complete unboxing process without any cuts or edits.
    • The damaged or broken product.

2. Mandatory Unboxing Video Requirement

The unboxing video is the primary proof required for any damage claim.

Important:

  • Claims submitted without a proper opening/unboxing video will not be accepted.
  • Edited, paused, cut, or incomplete videos will be considered invalid.
  • Photos alone are not sufficient evidence for processing a refund or replacement request.

3. Non-Refundable Situations

Refunds, returns, or replacements will not be provided in the following cases:

  • No unboxing/opening video is provided.
  • The unboxing video is incomplete, edited, or unclear.
  • The product is damaged after delivery due to customer misuse, negligence, or improper handling.
  • The customer changes their mind after purchase.
  • The product does not meet personal preferences or expectations.
  • The claim is raised after the specified reporting period.
  • Minor packaging damage that does not affect the product itself.

4. Refund Process

If your claim is approved after verification:

  1. Our team will review the submitted evidence.
  2. Once approved, a refund or replacement will be initiated.
  3. Refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider and bank processing times.

5. Replacement Policy

In eligible cases, Quinkl may offer a replacement instead of a refund, depending on product availability.

6. How to Raise a Claim

To report a damaged or broken product, contact our support team with:

  • Order Number
  • Customer Name
  • Unboxing Video
  • Images of the damaged product (if available)
  • Brief description of the issue

Email: [Your Support Email]
Phone: [Your Contact Number]

7. Final Decision

Quinkl reserves the right to verify all claims and make the final decision regarding refund or replacement eligibility based on the evidence provided.

By placing an order on Quinkl, you acknowledge and agree to this Return & Refund Policy.

Quinkl Team
Customer Support & Satisfaction Department